Shipping & Returns

Shipping

Where we ship: Available destinations, shipping costs and estimated delivery times are shown at checkout before you pay.

How orders ship: Orders are packed and shipped by our partner brands. If your order includes products from more than one brand, they may arrive in separate packages. You'll get a tracking email as each package ships.

International orders: Orders shipped outside the United States may be subject to import duties, taxes or fees charged by the destination country. These are the customer's responsibility.

Delays: If we can't ship your order within the time shown, we'll email you with a revised date and give you the choice to wait or cancel for a full refund to your original payment method.

Returns & Refunds

30-day returns: Unopened, unused items in original packaging can be returned within 30 days of delivery. For hygiene reasons, opened skincare can't be returned unless it arrived damaged or defective.

Damaged or wrong item: Email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or full refund.

How to start a return: Email hivemindincla@gmail.com with your order number. Please contact us before sending anything back.

Refunds: Approved refunds go back to your original payment method.